You are using Dynamics 365 Customer Service. You need to ensure that customers request support by using email, phone or web, based on their signed contracts with your company. What should you do?

The correct answer is A. Configure entitlement channels.. https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define- support-terms-customer

manage entitlements and SLAs

Question

Options

AConfigure entitlement channels.
BCreate an entity for each channel and configure the relationship with the entitlement.
CCreate queues for each channel.
DConfigure routing rules.

How the community answered

(32 responses)

A
81% (26)
B
6% (2)
C
3% (1)
D
9% (3)

Explanation

https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define- support-terms-customer

Topics

#entitlement channels#support channels#email support#phone support

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