Microsoft
MB-230 · Question #246
MB-230 Question #246: Real Exam Question with Answer & Explanation
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Question
You are using Dynamics 365 Customer Service. You need to ensure that customers request support by using email, phone or web, based on their signed contracts with your company. What should you do?
Options
- AConfigure entitlement channels.
- BCreate an entity for each channel and configure the relationship with the entitlement.
- CCreate queues for each channel.
- DConfigure routing rules.
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