Microsoft
MB-230 · Question #244
You are a Dynamics 365 Customer Service system administrator. You work with the Customer Service Hub application. You need to enable entities for service-level agreements (SLAs). For which entity…
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manage entitlements and SLAs
Question
You are a Dynamics 365 Customer Service system administrator. You work with the Customer Service Hub application. You need to enable entities for service-level agreements (SLAs). For which entity can you enable SLAs?
Options
- AContract
- BBusiness unit
- CKPIs
- DCustomer service schedule
- EHoliday schedule
- FAccount
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Topics
#SLA entity enablement#account entity#SLA configuration#eligible entities