You are a Dynamics 365 Customer Service system administrator. You work with the Customer Service Hub application. You need to enable entities for service-level agreements (SLAs). For which entity…

The correct answer is F. Account. https://docs.microsoft.com/en-us/dynamics365/customer-service/enable-entities-service-level-

manage entitlements and SLAs

Question

You are a Dynamics 365 Customer Service system administrator. You work with the Customer Service Hub application. You need to enable entities for service-level agreements (SLAs). For which entity can you enable SLAs?

Options

AContract
BBusiness unit
CKPIs
DCustomer service schedule
EHoliday schedule
FAccount

How the community answered

(33 responses)

B
12% (4)
C
3% (1)
D
6% (2)
F
79% (26)

Explanation

https://docs.microsoft.com/en-us/dynamics365/customer-service/enable-entities-service-level-

Topics

#SLA entity enablement#account entity#SLA configuration#eligible entities

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