Microsoft
MB-230 · Question #243
Drag and Drop Question You are a Dynamics 365 Customer Service administrator. You create a new entity named Root Cause Escalation. Queues must be used for new Root Cause Escalation records. The record
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implement routing
Question
Drag and Drop Question You are a Dynamics 365 Customer Service administrator. You create a new entity named Root Cause Escalation. Queues must be used for new Root Cause Escalation records. The records must be automatically assigned to the record owner's default queue when a record is created. You need to implement the proper functionality to meet the requirements. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:
Exhibit
Answer Area
Drag items
Create a new rule item named Assign New RCE Records to Owner Queue. Create the condition to route new Root Cause Escalation records to the queue of the record ownerNavigate to the Root Cause Escalation entity in CustomizationsCreate a new routing rule set named Route RCR RecordsSet the field named Queues to a value of True on the Root Cause Escalation entitySet the field Automatically move records to the owner's default queue when a record is created or assigned to a value of True
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Topics
#custom entity#queue configuration#automatic routing#owner default queue