Drag and Drop Question A service manager discovers a high number of cases in the agent queues. Cases are created manually but can be reassigned using a workflow or custom API. The manager needs to kno

Drag and Drop Question A service manager discovers a high number of cases in the agent queues. Cases are created manually but can be reassigned using a workflow or custom API. The manager needs to know whether cases are getting duplicated because of simultaneous case creation or simultaneous case assignment. You need to identify the number of cases that are created in each scenario. How many cases are created? To answer, drag the appropriate cases created options to the correct simultaneous actions. Each cases created option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer: