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Microsoft

MB-230 · Question #41

Drag and Drop Question You make a phone call regarding an existing case record. You need to create a phone call activity that appears on the case record timeline. Which three actions should you…

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Manage cases in Customer Service

Question

Drag and Drop Question You make a phone call regarding an existing case record. You need to create a phone call activity that appears on the case record timeline. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:

Exhibit

MB-230 question #41 exhibit

Answer Area

Drag items

Enter a subjectSelect an existing case recordChange the phone call Regarding value to the case contactSelect Add phone call activityCreate a new case record

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Topics

#phone call activity#case timeline#activity management#regarding field
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