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Microsoft

MB-230 · Question #310

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might h

The correct answer is A. Yes. You've hit your limit · resets 4am (America/New_York)

implement routing

Question

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are implementing Dynamics 365 Customer Service for a call center. There are separate queues for level1 and level2. You need to set up the queues to meet the following requirements:

  • Users must have their own queues that no one else can access.
  • Users must not be able to view each other's queue.
  • Users must be able to work from the support queue.

Solution:

  • Set up each user queue to be private.
  • Set up level1 and level2 queues to be private and add applicable members.
  • Set up the support queue to be public.

Does the solution meet the goal?

Options

  • AYes
  • BNo

How the community answered

(43 responses)
  • A
    74% (32)
  • B
    26% (11)

Explanation

You've hit your limit · resets 4am (America/New_York)

Topics

#queues#level1 level2 routing#call center setup#routing rules

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