Microsoft
MB-230 · Question #20
Drag and Drop Question You are a Dynamics 365 for Customer Service administrator. You need to import cases from a file without applying routing rules. Which three actions should you perform in…
Sign in or unlock MB-230 to reveal the answer and full explanation for question #20. The question stem and answer options stay visible for context.
implement routing
Question
Drag and Drop Question You are a Dynamics 365 for Customer Service administrator. You need to import cases from a file without applying routing rules. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:
Exhibit
Options
- ASave and import the import file
- BAdd a row named Route Case to the import file
- CAdd a column named Route Case to the import file
- DAdd the value Yes for cases that must not be routed
- EAdd the value No for cases that must not be routed
Unlock MB-230 to see the answer
You've previewed enough free MB-230 questions. Unlock MB-230 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#case import#routing rules#Route Case column#import configuration