Microsoft
MB-230 · Question #22
Drag and Drop Question A customer uses Dynamics 365 for Customer Service. Customer service representatives must be able to create knowledge base articles. You need to ensure that all knowledge base…
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manage cases and Knowledge Management
Question
Drag and Drop Question A customer uses Dynamics 365 for Customer Service. Customer service representatives must be able to create knowledge base articles. You need to ensure that all knowledge base articles are submitted for review and approval before they are made available to use. Which four actions must be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:
Exhibit
Answer Area
Drag items
Select Associate categoryAssign the articlePublish the articleCreate an alternate keyApprove the articleCreate a knowledge articleSelect Create major versionMark the knowledge article for review
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Topics
#knowledge articles#review process#approval workflow#publish