You are creating a translation for an existing Knowledge article in Dynamics 365 Customer Service. You need to configure the elements that support translation. Which two elements should you configure?

The correct answer is B. keywords C. content. Customer Service, Translate knowledge articles Your knowledge article must reach your customers irrespective of their market or region. The knowledge management capability helps you set the translation language for your articles, which enables you to provide the same self-help co

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Question

You are creating a translation for an existing Knowledge article in Dynamics 365 Customer Service. You need to configure the elements that support translation. Which two elements should you configure? Each correct answer presents part of the solution. (Choose two.) NOTE: Each correct selection is worth one point.

Options

Afeedback
Bkeywords
Ccontent
Dsubject

How the community answered

(33 responses)

A
12% (4)
B
82% (27)
D
6% (2)

Explanation

Customer Service, Translate knowledge articles Your knowledge article must reach your customers irrespective of their market or region. The knowledge management capability helps you set the translation language for your articles, which enables you to provide the same self-help content in multiple languages without having to manage multiple copies of the same article. You can enter translated text for the following fields: * Article Description https://learn.microsoft.com/en-us/dynamics365/customer-service/use/translate-ka

Topics

#knowledge articles#article translation#keywords#article content

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