MB-230 · Question #292
You are creating an external-facing portal that uses capabilities of Dynamics 365 Customer Service. When a case is closed, customers must receive an email that provides the ability to visit the…
The correct answer is A. In Dynamics 365 Customer Service, enter the portal URL that will be used to create external D. In Dynamics 365 Customer Service, ensure that the representative closing the case attaches the. You've hit your limit · resets 4am (America/New_York)
Question
You are creating an external-facing portal that uses capabilities of Dynamics 365 Customer Service. When a case is closed, customers must receive an email that provides the ability to visit the knowledge base associated with the case. You need to configure the system. Which two options should you configure? Each correct answer presents part of a solution. NOTE: Each correct selection is worth one point.
Options
- AIn Dynamics 365 Customer Service, enter the portal URL that will be used to create external
- BIn Dynamics 365 Customer Service, under Knowledge Source, in the Knowledge Solution field,
- CIn the Knowledge Articles Feedback section, set Enable users to provide feedback on knowledge
- DIn Dynamics 365 Customer Service, ensure that the representative closing the case attaches the
How the community answered
(56 responses)- A84% (47)
- B11% (6)
- C5% (3)
Explanation
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