Drag and Drop Question You are a functional consultant for a Dynamics 365 Customer Service organization. You must add the knowledge base search control to the Case entity main form and the Phone call

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manage cases and Knowledge Management

Question

Drag and Drop Question You are a functional consultant for a Dynamics 365 Customer Service organization. You must add the knowledge base search control to the Case entity main form and the Phone call main form. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:

Exhibit

Answer Area

Drag items

In the Set properties dialog box, on the Display tab, update the fields for the knowledge base suggestions, and ratings.Open the Article entity.Select the area where you want to place the search control. On the Insert tab, select Knowledge base search.Open the entity main form.In the General tab of the Communications and collaboration section, verify that knowledge management is selected.In the Controls area, select Add control.

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Topics

#knowledge base search#form customization#knowledge management#case entity form

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