nerdexam
Microsoft

MB-230 · Question #305

Drag and Drop Question Your company uses Dynamics 365 Customer Service. The company wants to send a customer survey to each customer when a case is closed. The survey must include the following: - An

Sign in or unlock MB-230 to reveal the answer and full explanation for question #305. The question stem and answer options stay visible for context.

manage analytics, visualizations, and insights

Question

Drag and Drop Question Your company uses Dynamics 365 Customer Service. The company wants to send a customer survey to each customer when a case is closed. The survey must include the following:

  • An area with a list of questions that rate the answers as poor,

average, or great.

  • A question that rates whether the customer would recommend your

company to others. The company wants to exclude symbols from any of the question types. You need to configure the question types. Which question type should you use? To answer, drag the appropriate question type to the correct requirement. Each question type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer:

Exhibit

MB-230 question #305 exhibit

Answer Area

Drag items

LikertNet Promoter ScoreRating

Unlock MB-230 to see the answer

You've previewed enough free MB-230 questions. Unlock MB-230 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.

Topics

#customer survey#Likert scale#Net Promoter Score#survey question types
Full MB-230 Practice