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Microsoft

MB-230 · Question #304

Drag and Drop Question You manage a Dynamics 365 environment. No customizations have been made to fields. You need to determine the proper usage for status reasons for cases. Which status applies to…

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Manage cases in Customer Service

Question

Drag and Drop Question You manage a Dynamics 365 environment. No customizations have been made to fields. You need to determine the proper usage for status reasons for cases. Which status applies to each status reason? To answer, drag the appropriate statuses to the correct status reasons. Each status may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer:

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MB-230 question #304 exhibit

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ActiveResolvedCanceled

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Topics

#case status#status reasons#case lifecycle#Active/Resolved/Canceled
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