Microsoft
MB-230 · Question #299
Drag and Drop Question A company deploys Dynamics 365 Customer Service. A service manager requires a new classification ruleset for Bronze-type customers. The Bronze type customers require an answer w
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implement routing
Question
Drag and Drop Question A company deploys Dynamics 365 Customer Service. A service manager requires a new classification ruleset for Bronze-type customers. The Bronze type customers require an answer within five hours. You need to create the classification ruleset. In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order. Answer:
Exhibit
Answer Area
Drag items
Create a condition for the Bronze rule.Create a rule named 5-hour response from the decisions list.Create a new manual rule named Bronze.Create a new ruleset in a workstream.Create a demand rule for the Bronze rule.
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Topics
#classification ruleset#routing#workstream#rule conditions