Microsoft
MB-230 · Question #297
Drag and Drop Question A company implements Dynamics 365 Customer Voice. The company sends out customer satisfaction surveys. The service team creates one survey from a blank project and others from…
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Question
Drag and Drop Question A company implements Dynamics 365 Customer Voice. The company sends out customer satisfaction surveys. The service team creates one survey from a blank project and others from a predefined project template. When the company receives all the survey responses, a member of the service team must analyze the results. The member must calculate satisfaction scores to help the service manager identify required efficiency changes for the department. You need to determine which type of satisfaction metrics to use. Which metrics should you use? To answer, drag the appropriate metrics to the correct scores. Each metric may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer:
Exhibit
Answer Area
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Net Promoter ScoreCustomer Satisfaction ScoreSentiment
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Topics
#NPS#CSAT#satisfaction metrics#Customer Voice
