nerdexam
Microsoft

MB-230 · Question #296

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might h

The correct answer is B. No. Create a cloud flow. Use the Send email (V2) action containing a link to a website that has the embedded survey. Use a Cloud flow for automation. Use a Send email (V2) action to send the survey. Create a cloud flow. Use the Create an invitation action. Resolve the case. * Navigat

Extend Customer Service

Question

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen. A company uses Dynamics 365 Customer Service. Customer Voice is deployed on the tenant. When a user resolves a case in the system, the individual who reported the incident must automatically receive an email with a link to complete a customer feedback survey. Survey responses must be visible against the resolved case. You need to implement a solution. Solution: Create a cloud flow. Use the Create an invitation action. Resolve the case. Does the solution meet the goal?

Options

  • AYes
  • BNo

How the community answered

(18 responses)
  • A
    22% (4)
  • B
    78% (14)

Explanation

  • Create a cloud flow. Use the Send email (V2) action containing a link to a website that has the embedded survey. Use a Cloud flow for automation. Use a Send email (V2) action to send the survey. * Create a cloud flow. Use the Create an invitation action. Resolve the case. * Navigate to the resolved case. Select Send Survey. https://learn.microsoft.com/en-us/dynamics365/customer-voice/send-survey-flow

Topics

#Customer Voice#survey automation#case resolution#workflow

Community Discussion

No community discussion yet for this question.

Full MB-230 Practice