Microsoft
MB-230 · Question #285
MB-230 Question #285: Real Exam Question with Answer & Explanation
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Question
You are evaluating Copilot in Customer Service for a company that has a new environment. Copilot features are already enabled. The company requires use of the capabilities within model-driven Power Apps apps developed by the company, to display summary information regarding cases. Default Customer Service forms are used in each app. Users report that the functionality does not work as expected in the custom apps. You need to resolve the issue. What should you do?
Exhibit
Options
- AAdd the CopilotCaseSummaryControl to the form.
- BAssign the Customer Service Representative security role.
- CEnable the Case summary Copilot AI feature.
- DEnable Copilot features for custom apps.
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