You are deploying the voice channel for Dynamics 365 Contact Center to an existing Microsoft Azure resource. When you attempt to link the Azure resource to Dynamics 365 Contact Center, you are…

Question

Options

• AExternal identity
• BEvent Grid resource
• CEnterprise application
• DApplication registration

• A
  3% (1)
• B
  12% (4)
• C
  3% (1)
• D
  82% (28)

Explanation

Dynamics 365 Customer Service, Connect using an existing Azure resource, Get Event Grid application and tenant IDs from the Azure portal You need to specify the values of Application (client) ID and Directory (tenant) ID in Event grid app id and Event grid app tenant id in Copilot Service admin center. Perform the following steps to get these values: 1. On the Azure portal, open the App registrations page. If you're registering your app on the Azure portal for the first time, then perform the some registration steps. Otherwise, select the registered app and go to step 2: 2. Select the value of the Application (client) ID field, and then select Copy to clipboard. You enter this value for Event grid app id in Copilot Service admin center. 3. Select the value of the Directory (tenant) ID field, select the Copy to clipboard button, and then note the value. You enter this value for Event grid app tenant id in Copilot Service admin center. 4. Select Owners and add your account as the application owner. https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/voice-channel- connect-existing-resource

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