Microsoft
MB-230 · Question #249
You are creating a Power Virtual Agents chatbot to handle common customer inquiries. A manager reports that some inquiries are not routing to the appropriate customer service representatives. You obse
The correct answer is D. Topic checker. https://docs.microsoft.com/en-us/power-virtual-agents/authoring-topic-management
Extend Customer Service
Question
You are creating a Power Virtual Agents chatbot to handle common customer inquiries. A manager reports that some inquiries are not routing to the appropriate customer service representatives. You observe that one node is inactive. You need to determine why the node is inactive. What should you use?
Options
- AMaker portal
- BSupervisor dashboard
- CTest bot pane
- DTopic checker
How the community answered
(40 responses)- A5% (2)
- B8% (3)
- C3% (1)
- D85% (34)
Explanation
https://docs.microsoft.com/en-us/power-virtual-agents/authoring-topic-management
Topics
#Power Virtual Agents#topic checker#inactive node#chatbot troubleshooting
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