Microsoft
MB-230 · Question #250
You are configuring a queue in Omnichannel for Customer Service for a call center. You need to complete the queue configuration using the minimal number of actions. Which two actions should you…
The correct answer is C. Set the queue priority for the queue D. Enable the queue for auto work distribution. https://docs.microsoft.com/en-us/dynamics365/customer-service/queues-omnichannel
implement routing
Question
You are configuring a queue in Omnichannel for Customer Service for a call center. You need to complete the queue configuration using the minimal number of actions. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- AConfigure the mailbox for the queue
- BSet the record creation and update rules for the queue
- CSet the queue priority for the queue
- DEnable the queue for auto work distribution
How the community answered
(13 responses)- A15% (2)
- B15% (2)
- C69% (9)
Explanation
https://docs.microsoft.com/en-us/dynamics365/customer-service/queues-omnichannel
Topics
#queue configuration#auto work distribution#Omnichannel queues#queue priority
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