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Microsoft

MB-230 · Question #339

Drag and Drop Question You are implementing a new channel within Omnichannel. You need to enable an SMS channel. On which entity should you configure each task? To answer, drag the appropriate entitie

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implement routing

Question

Drag and Drop Question You are implementing a new channel within Omnichannel. You need to enable an SMS channel. On which entity should you configure each task? To answer, drag the appropriate entities to the correct tasks. Each entity may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer:

Exhibit

MB-230 question #339 exhibit

Answer Area

Drag items

Entity recordSMS NumberWorkstreamSessions

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Topics

#SMS channel#workstream configuration#channel setup#Omnichannel
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