Microsoft
MB-230 · Question #286
You are a Dynamics 365 Customer Service administrator. Emails are automatically converted to cases. Users report that emails are no longer being converted to cases. What is the possible cause?
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Manage cases in Customer Service
Question
You are a Dynamics 365 Customer Service administrator. Emails are automatically converted to cases. Users report that emails are no longer being converted to cases. What is the possible cause?
Options
- AThe Dynamics Flow process is not running.
- BYour user ID does not have permission to run the process effectively.
- CThe workflow process has been deactivated.
- DThe solution has not been published.
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Topics
#email to case#workflow#automation#case management