Microsoft
MB-230 · Question #286
MB-230 Question #286: Real Exam Question with Answer & Explanation
The correct answer is C. The workflow process has been deactivated.. If Emails are automatically converted to cases by using the latest version of the feature via Automatica Create and Update record rules, we do not have a Workflow (deprected one) but a Modern Flow (Power Automate).
Question
You are a Dynamics 365 Customer Service administrator. Emails are automatically converted to cases. Users report that emails are no longer being converted to cases. What is the possible cause?
Options
- AThe Dynamics Flow process is not running.
- BYour user ID does not have permission to run the process effectively.
- CThe workflow process has been deactivated.
- DThe solution has not been published.
Explanation
If Emails are automatically converted to cases by using the latest version of the feature via Automatica Create and Update record rules, we do not have a Workflow (deprected one) but a Modern Flow (Power Automate).
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