You are a Dynamics 365 Customer Service administrator. Emails are automatically converted to cases. Users report that emails are no longer being converted to cases. What is the possible cause?

The correct answer is C. The workflow process has been deactivated. If Emails are automatically converted to cases by using the latest version of the feature via Automatica Create and Update record rules, we do not have a Workflow (deprected one) but a Modern Flow (Power Automate).

Manage cases in Customer Service

Question

Options

AThe Dynamics Flow process is not running.
BYour user ID does not have permission to run the process effectively.
CThe workflow process has been deactivated.
DThe solution has not been published.

How the community answered

(44 responses)

A
5% (2)
B
9% (4)
C
73% (32)
D
14% (6)

Explanation

If Emails are automatically converted to cases by using the latest version of the feature via Automatica Create and Update record rules, we do not have a Workflow (deprected one) but a Modern Flow (Power Automate).

Topics

#email to case#workflow#automation#case management

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