You are implementing a help desk system that enables users to submit cases by using telephone or email. You need to ensure that cases are classified correctly. What should you do?

The correct answer is D. Modify the subject tree.. Define subjects to categorize cases, products, and articles. To edit a subject, in the Subject Tree, select a subject, and then under Common Tasks select Edit Selected Subject. https://docs.microsoft.com/en-us/power-platform/admin/define-subjects-categorize-cases- products-articl

Manage cases in Customer Service

Question

Options

AConfigure relevance search.
BConfigure categorized search.
CCreate security roles by support function. Assign the security role to users.
DModify the subject tree.

How the community answered

(16 responses)

A
6% (1)
B
13% (2)
C
6% (1)
D
75% (12)

Explanation

Define subjects to categorize cases, products, and articles. To edit a subject, in the Subject Tree, select a subject, and then under Common Tasks select Edit Selected Subject. https://docs.microsoft.com/en-us/power-platform/admin/define-subjects-categorize-cases- products-articles

Topics

#subject tree#case classification#case routing

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