You are a system administrator for Dynamics 365 for Customer Service. All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be

Question

Options

• ASet the closure preference setting to Don't allow parent case closure until all child cases are
• BOn the case entity, update the Parent case-Child case 1:N relationship field mapping to include all
• CValidate that customer and case title fields have not been removed as fields that child cases
• DValidate that customer and case title fields have not been removed as fields that child cases

• A
  3% (1)
• B
  11% (4)
• C
  8% (3)
• D
  78% (28)

Explanation

Define parent and child case settings * In the Case Settings dialog box, select the attributes that the child case will be inherit from the * In Specify closure preference, select a case closure setting that defines how parent and child cases are closed. Select one of the case closure options for parent and child cases: Close all child cases when parent case is closed: As soon as the parent case is closed, all the child cases are also closed. Don't allow parent case closure until all child cases are closed: The parent case can’t be closed until all the child cases are closed. Not A: Must specify which fields are inherited. Not B: No need to specify 1:N relationships. Not C: In the Case Settings dialog box, select the attributes that the child case will be inherit from the parent case. Using the Parent and Child case settings, specify the information that will be inherited from a parent case to the child case. You can also select a case closure setting that defines how parent and child cases are closed. Select one of the case closure preference for parent and child cases: * Close all child cases when parent case is closed: The parent case can’t be closed until all the child cases are closed. If you choose None, parent and child cases are closed independently of each other. This is the default setting. https://learn.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-

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