Microsoft
MB-230 · Question #307
MB-230 Question #307: Real Exam Question with Answer & Explanation
Sign in or unlock MB-230 to reveal the answer and full explanation for question #307. The question stem and answer options stay visible for context.
Question
Your company uses Dynamics 365 Customer Service. You create the following support offerings. Customers must choose one of the three offerings. - Email only - Phone only - Half phone and half email You allocate 50 cases to each support offering. You need to create the entitlement with terms that adhere to the support offerings. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- ACreate one entitlement template that includes the three different terms. Apply the template to the
- BCreate a new entitlement for each new support offering for the customer, with terms equal to 25
- CCreate a new entitlement for each new support offering for the customer, with terms equal to 50
- DCreate different entitlement templates for each set of terms. Apply the appropriate template to the
- ECreate three entitlement templates with terms for 50 calls and 50 emails. Apply the template to
Unlock MB-230 to see the answer
You've previewed enough free MB-230 questions. Unlock MB-230 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.