MB-230 · Question #308
You are using Dynamics 365 Customer Service to create and activate entitlements. Customer service representatives state that the entitlement status is set to Waiting, and they cannot use the…
The correct answer is B. The start date of the entitlement is in the future. If the start and end date of the entitlement fall in the future, the status of the entitlement is set to Waiting. On the start date, the status automatically changes to Active. If the end date is in the past, the entitlement is set to Expired…
Question
You are using Dynamics 365 Customer Service to create and activate entitlements. Customer service representatives state that the entitlement status is set to Waiting, and they cannot use the entitlement. You must ensure customer service representatives can use the entitlement. You need to identify the entitlement issue. What is the cause of the issue?
Options
- AThe Products or Contact field values have not been configured before activation.
- BThe start date of the entitlement is in the future.
- CThe entitlement has expired and is awaiting renewal.
- DThe end date of the entitlement has been incorrectly configured to a date that has already
How the community answered
(26 responses)- A12% (3)
- B81% (21)
- C4% (1)
- D4% (1)
Explanation
If the start and end date of the entitlement fall in the future, the status of the entitlement is set to Waiting. On the start date, the status automatically changes to Active. If the end date is in the past, the entitlement is set to Expired. https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define- support-terms-customer
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