Microsoft
MB-230 · Question #309
You are a Dynamics 365 Customer Service representative. You need to take the appropriate action when creating new cases to ensure that the automated routing rule is applied. What should you use?
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implement routing
Question
You are a Dynamics 365 Customer Service representative. You need to take the appropriate action when creating new cases to ensure that the automated routing rule is applied. What should you use?
Options
- AAdd to queue
- BRun workflow
- CSave and route
- DShare
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Topics
#routing rules#case routing#queue assignment#automated routing