Microsoft
MB-230 · Question #92
You have an entitlement that allows 15 cases to be opened by phone. After the 15 cases are opened by phone, you discover that additional cases are being opened by using email, the Internet and Faceboo
The correct answer is A. Change the Decrease Remaining On setting.. You've hit your limit · resets 4am (America/New_York)
manage entitlements and SLAs
Question
You have an entitlement that allows 15 cases to be opened by phone. After the 15 cases are opened by phone, you discover that additional cases are being opened by using email, the Internet and Facebook. You need to ensure that cases can be submitted for the entitlement only by using the phone. What should you do?
Options
- AChange the Decrease Remaining On setting.
- BAdd entitlement channels that have a total term of 0.
- CCreate a routing rule.
- DSet the default entitlement.
How the community answered
(29 responses)- A76% (22)
- B7% (2)
- C14% (4)
- D3% (1)
Explanation
You've hit your limit · resets 4am (America/New_York)
Topics
#entitlement channels#phone channel#Decrease Remaining On#channel restrictions
Community Discussion
No community discussion yet for this question.