You create an entitlement that decreases the total terms when cases are created. You need to identify what will cause the value of the remaining terms of an entitlement to be incremented or decremented. What are two possible causes that you can identify? Each correct answer presents a complete solution.

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C. when a case that is attached to the entitlement is deleted D. when the entitlement is attached to a new case

Answer

A. when a case that is attached to the entitlement is resolved

Answer

B. when the entitlement is attached to a new contact

You create an entitlement that decreases the total terms when cases are created. You need to identify what will cause the value of the remaining terms of an entitlement to be incremented or decremente

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