You create a new case that is associated to a service level agreement (SLA). You need to identify what occurs when the case is placed on hold. What should you identify?

Question

Options

• AAn automatic notification is sent to the manager of the user who placed the case on hold.
• BAn automatic notification is sent to the customer who initiated the case.
• CThe time calculations for the Key Performance Indicators (KPIs) are paused.
• DUsers are prevented from editing the case record until the On Hold status changes.

• A
  9% (3)
• B
  3% (1)
• C
  85% (28)
• D
  3% (1)

Explanation

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