A company uses Dynamics 365 Customer Service. French is the primary language for all Knowledge articles. Each Knowledge article typically contains more than 10,000 characters. Problem details are…

Question

Options

• ACreate English translations for all Knowledge articles.
• BEnsure the problem details are in the first 2,200 characters of the article.
• CChange the Article content data mapping property to Ingested Article URL.
• DAssign Read privilege for the Keywords Description Suggestion Setting table.

• A
  5% (2)
• B
  78% (29)
• C
  3% (1)
• D
  14% (5)

Explanation

How AI suggestions for article keywords and descriptions work The View suggested keywords and description link appears in the default knowledge article form for authors when the article content field is updated and the knowledge article is saved. When authors select the link, a dialog with suggested keywords and a description appears. The AI model works as follows: The text values from selected source data fields in Settings are sent to the AI model to generate suggestions. By default, the source data fields are Title and Content. *-> The model takes the first 2,200 characters to generate suggestions. To get good suggestions, we recommend that authors describe the problem within the first 2,200 characters in their article. Knowledge article keywords and a description are then suggested based on the knowledge article title and content, and appear in the View suggested keywords and description dialog. Note: Language support AI suggestions for article keywords and description are supported in the following languages: The language used in AI-generated suggestions is based on the language that the author selects in the article record. An author can specify the language for an article on the Summary tab of the knowledge article form. https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-ai- suggested-article-keywords-description

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