MB-230 · Question #184
Drag and Drop Question A company is implementing Knowledge Management capabilities in Dynamics 365 Customer Service. The company currently maintains the following systems: - A third-party system conta
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Question
Drag and Drop Question A company is implementing Knowledge Management capabilities in Dynamics 365 Customer Service. The company currently maintains the following systems:
- A third-party system containing support articles for the IT helpdesk,
which supports Basic authentication only
- A Power Pages website for customer product information, hosted on a
different Microsoft Entra ID tenant
- Internal documents saved within the tenant's document management
system
- Data ingested into Microsoft Azure Data Lake Storage Gen 2 from an
on-premises system You need to integrate and unify these knowledge capabilities into Customer Service with minimal development effort. Which external provider should you use for each system? To answer, move the appropriate external providers to the correct requirements. You may use each external provider once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer:
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