MB-230 · Question #183
Drag and Drop Question A company plans to enable Copilot in Dynamics 365 Customer Service for customer service agents. The company identifies the following scenarios where Copilot capabilities would b
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Question
Drag and Drop Question A company plans to enable Copilot in Dynamics 365 Customer Service for customer service agents. The company identifies the following scenarios where Copilot capabilities would be advantageous:
- Automatically identify information from the FAQ website of the
company and include the information when responding to a customer.
- Extract and summarize information from a Knowledge article linked to
a case.
- Summarize previous interactions between a customer on a case.
You need to enable the Copilot capability for each requirement. Which features should you enable? To answer, move the appropriate features to the correct requirements. You may use each feature once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer:
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