Microsoft
MB-230 · Question #291
MB-230 Question #291: Real Exam Question with Answer & Explanation
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Question
You implement Dynamics 365 Customer Service for a company. Support representatives use the Customer Service workspace. Support representatives must begin working on existing cases in their queues when they open the workspace. Which screen should the representatives use to perform this task?
Options
- ACustomer service multiple customer sessions
- BCustomer Service Agent Dashboard
- CPower Bl dashboard
- DNext available case record
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