A company uses Dynamics 365 Customer Service. An administrator for the company is configuring Copilot for agents. The company requires reports on agent transactions and interactions with Copilot. You

Question

Options

• ACustom Dynamics 365 Help page
• BAsk a Question in Copilot in Customer Service
• CSmart assist
• DAgent experience data setting in the Copilot Help pane
• EMake Copilot available to agents setting in the Copilot Help pane

• A
  4% (2)
• B
  11% (6)
• C
  2% (1)
• D
  81% (44)
• E
  2% (1)

Explanation

Record agent interactions with Copilot In the Summaries and Copilot help pane configuration pages, you can select Record transcripts of agent interaction with Copilot, agent actions, and agent feedback on AI suggestions to record and understand how agents are interacting with Copilot and how Copilot is performing in a support organization. Agents can also share feedback about Copilot actions, which helps Copilot perform better. You can also download and use the data to analyze knowledge sources, and build Not E: Manage Copilot features in Customer Service Copilot in Customer Service provides real-time AI assistance that helps agents automate time- consuming tasks to handle cases efficiently and resolve issues faster so that they can deliver value to customers. When you enable the Copilot features, agents can do the following actions in the Customer Service workspace app: Respond to questions Compose an email Draft a chat response Summarize a case and conversation https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-copilot-

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