You are a Dynamics 365 Customer Service system administrator. You are unable to add 20 hours of phone time to the Entitlement channel. You need to determine the reason you are unable to add the…

Question

Options

• AThe Entitlement start date is in the future.
• BThe Entitlement is in draft mode.
• CThe Entitlement has been canceled.
• DThe Entitlement is in active mode.
• EThe Entitlement expiration date has passed.

• A
  73% (22)
• B
  17% (5)
• C
  10% (3)

Explanation

A: If you activate a contract that has a start date in the future its status will be set to “waiting”. It will then be automatically set to active on the start date. You can only set the entitlement as default once it is active (or waiting). Once an entitlement has been activated (or set to waiting) it can’t be changed but you can deactivate entitlements at any point. (You must remember to reset as default once re-activated!) D: Once an entitlement has been activated (or set to waiting) it can’t be changed but you can deactivate entitlements at any point. E: After the end date of the entitlement has passed it will automatically change to expired. Not B: An entitlement will start off life in draft mode. Only entitlements in a draft state can be Not C: We can also deactivate entitlements at any point. This reverts them back into a draft state. This might be useful if we want to amend an active entitlement and then activate again! https://neilparkhurst.com/2021/06/29/mb-230-microsoft-dynamics-365-customer-service-

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