Microsoft
MB-230 · Question #54
Drag and Drop Question You are a Dynamics 365 for Customer Service administrator. Your company requires a new phone-to-case business process flow for customer service representatives to follow. The…
Sign in or unlock MB-230 to reveal the answer and full explanation for question #54. The question stem and answer options stay visible for context.
Manage cases in Customer Service
Question
Drag and Drop Question You are a Dynamics 365 for Customer Service administrator. Your company requires a new phone-to-case business process flow for customer service representatives to follow. The stages are as follows: 1. Verification 2. Acknowledgement and research 3. Resolution Customer service representatives must send an email to the customer when a case enters the acknowledgement-and-research stage. You need to create the required business process flow and components. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:
Exhibit
Answer Area
Drag items
Create and activate the case-acknowledgement email workflow as follows: In Available to run, select Run this workflow in the background and As a child process.Create and activate the case-acknowledgement email workflow as follows: In Available to run, select As an on-demand process.Create and activate the process flow with each of the stages. Add the case acknowledgement email workflow to the acknowledgement-and-research stage.Create a new business process flow record for the case entity.Create and activate the process flow with each of the stages. Add the case acknowledgement email workflow as a global workflow. Trigger the workflow for the acknowledgement-and-research stage.
Unlock MB-230 to see the answer
You've previewed enough free MB-230 questions. Unlock MB-230 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#business process flow#workflow automation#case stages#child process workflow