MB-230 · Question #58
A customer service organization plans to implement knowledge management for a custom entity named Root Cause Analysis. Users must be able to search, link, and rate knowledge articles. Users must be…
The correct answer is A. Navigate to the Knowledge Base Management Settings wizard. C. In Solution Explorer, expand the Root Cause Analysis entity and select Forms. E. In Solution Explorer, select the Root Cause Analysis entity and then select Knowledge. You've hit your limit · resets 4am (America/New_York)
Question
A customer service organization plans to implement knowledge management for a custom entity named Root Cause Analysis. Users must be able to search, link, and rate knowledge articles. Users must be provided with suggested knowledge articles. You need to configure Dynamics 365 for Customer Service. Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- ANavigate to the Knowledge Base Management Settings wizard.
- BAdd a lookup to the article entity.
- CIn Solution Explorer, expand the Root Cause Analysis entity and select Forms.
- DIn Solution Explorer, expand the Root Cause Analysis entity and select Forms.
- EIn Solution Explorer, select the Root Cause Analysis entity and then select Knowledge
How the community answered
(34 responses)- A74% (25)
- B18% (6)
- D9% (3)
Explanation
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