Microsoft
MB-230 · Question #59
A company implements Dynamics 365 for Customer Service. You are assigned a case. You accidently close the case before completing your work. You need to ensure that you can continue to work on the…
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Manage cases in Customer Service
Question
A company implements Dynamics 365 for Customer Service. You are assigned a case. You accidently close the case before completing your work. You need to ensure that you can continue to work on the case. What should you do?
Options
- AReassign the case
- BReactivate the case
- CClone the case
- DChange the status reason to In Progress
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Topics
#case reactivation#case lifecycle#case status