A company implements Dynamics 365 for Customer Service. You are assigned a case. You accidently close the case before completing your work. You need to ensure that you can continue to work on the…

The correct answer is B. Reactivate the case. You've hit your limit · resets 4am (America/New_York)

Manage cases in Customer Service

Question

A company implements Dynamics 365 for Customer Service. You are assigned a case. You accidently close the case before completing your work. You need to ensure that you can continue to work on the case. What should you do?

Options

AReassign the case
BReactivate the case
CClone the case
DChange the status reason to In Progress

How the community answered

(18 responses)

A
11% (2)
B
83% (15)
C
6% (1)

Explanation

You've hit your limit · resets 4am (America/New_York)

Topics

#case reactivation#case lifecycle#case status

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