Microsoft
MB-230 · Question #60
A company uses Dynamics 365 for Customer Service. A case in the queue is routed to you. You will be going on a vacation. You need to assign the case to someone else. What should you do?
The correct answer is A. Release the case.. You've hit your limit · resets 4am (America/New_York)
Manage cases in Customer Service
Question
A company uses Dynamics 365 for Customer Service. A case in the queue is routed to you. You will be going on a vacation. You need to assign the case to someone else. What should you do?
Options
- ARelease the case.
- BRoute the case to another queue.
- CShare the case.
- DEscalate the case
How the community answered
(36 responses)- A72% (26)
- B3% (1)
- C17% (6)
- D8% (3)
Explanation
You've hit your limit · resets 4am (America/New_York)
Topics
#queue management#case assignment#queue release
Community Discussion
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