Microsoft
MB-230 · Question #60
MB-230 Question #60: Real Exam Question with Answer & Explanation
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Question
A company uses Dynamics 365 for Customer Service. A case in the queue is routed to you. You will be going on a vacation. You need to assign the case to someone else. What should you do?
Options
- ARelease the case.
- BRoute the case to another queue.
- CShare the case.
- DEscalate the case
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