Microsoft
MB-230 · Question #61
Customer service representatives are not able to manually add service-level agreements (SLAs) to a record. A Customer service representatives named CSR1 need to enable on-demand SLAs. What should you
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manage entitlements and SLAs
Question
Customer service representatives are not able to manually add service-level agreements (SLAs) to a record. A Customer service representatives named CSR1 need to enable on-demand SLAs. What should you do?
Options
- AConfigure the scope of the workflow
- BPublish the on-demand SLA
- CActivate the SLA
- DRequest an administrator to add the SLA field to the entity form
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Topics
#on-demand SLA#SLA field visibility#entity form customization