Customer service representatives are not able to manually add service-level agreements (SLAs) to a record. A Customer service representatives named CSR1 need to enable on-demand SLAs. What should…

The correct answer is D. Request an administrator to add the SLA field to the entity form. https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-level-agreements

manage entitlements and SLAs

Question

Customer service representatives are not able to manually add service-level agreements (SLAs) to a record. A Customer service representatives named CSR1 need to enable on-demand SLAs. What should you do?

Options

AConfigure the scope of the workflow
BPublish the on-demand SLA
CActivate the SLA
DRequest an administrator to add the SLA field to the entity form

How the community answered

(51 responses)

A
16% (8)
B
4% (2)
C
8% (4)
D
73% (37)

Explanation

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-level-agreements

Topics

#on-demand SLA#SLA field visibility#entity form customization

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