Microsoft
MB-230 · Question #62
You are a Dynamics 365 for Customer Service administrator. You need to deactivate entitlements. When should you deactivate entitlements? Each correct answer presents a complete solution. NOTE: Each…
The correct answer is D. The customer must change remaining support hours from all email support to one-half email E. You need to add notes to the customer's entitlement. You've hit your limit · resets 4am (America/New_York)
manage entitlements and SLAs
Question
You are a Dynamics 365 for Customer Service administrator. You need to deactivate entitlements. When should you deactivate entitlements? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- AA customer's entitlement has ended and no more support is desired.
- BA customer renews an entitlement for 100 more hours or one year.
- CA customer calls and wants to know how many hours of support remain.
- DThe customer must change remaining support hours from all email support to one-half email
- EYou need to add notes to the customer's entitlement.
How the community answered
(45 responses)- A7% (3)
- B16% (7)
- C2% (1)
- D76% (34)
Explanation
You've hit your limit · resets 4am (America/New_York)
Topics
#entitlement deactivation#entitlement lifecycle#support hours management
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