You are a customer service manager using Dynamics 365 for Customer Service. You need to restrict support to the products that a customer has purchased. What should you do?

The correct answer is C. Add the products to the customer's entitlement. You've hit your limit · resets 4am (America/New_York)

manage entitlements and SLAs

Question

Options

AAdd the product to the account
BAdd the products to the case
CAdd the products to the customer's entitlement
DAdd the products to the customer

How the community answered

(58 responses)

A
3% (2)
B
7% (4)
C
72% (42)
D
17% (10)

Explanation

You've hit your limit · resets 4am (America/New_York)

Topics

#entitlement products#product restriction#entitlement configuration

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