Microsoft
MB-230 · Question #140
A company uses Dynamics 365 Customer Service. The schedule shows working intervals of 45 minutes. The intervals cause customer service representatives to have too much free time during working hours.
The correct answer is B. Fulfillment preferences. https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-time-groups
implement scheduling
Question
A company uses Dynamics 365 Customer Service. The schedule shows working intervals of 45 minutes. The intervals cause customer service representatives to have too much free time during working hours. The company wants to change the intervals to every 30 minutes. You need to configure the intervals. What should you configure?
Options
- ASchedule with travel time and distance
- BFulfillment preferences
- CResource crew scheduling
- DRequirement groups
- ESchedule within time constraints
How the community answered
(38 responses)- A8% (3)
- B84% (32)
- D3% (1)
- E5% (2)
Explanation
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-time-groups
Topics
#fulfillment preferences#scheduling intervals#resource scheduling#time slots
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