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MB-230 · Question #194

A regional healthcare provider is implementing Dynamics 365 Customer Service to manage its appointment scheduling across clinics in multiple locations. Each clinic has its own medical staff and…

The correct answer is B. Define business closures to account for public holidays and nonoperational days. C. Configure work hours to reflect individual schedules of healthcare professionals. You've hit your limit · resets 4am (America/New_York)

implement scheduling

Question

A regional healthcare provider is implementing Dynamics 365 Customer Service to manage its appointment scheduling across clinics in multiple locations. Each clinic has its own medical staff and medical equipment. Availability of equipment and staff resources varies across locations. The provider requires improved efficiency and accuracy for booking patient appointments with healthcare professionals and equipment. You need to configure the service scheduling to meet the operational needs, considering clinic locations and availability of medical staff, examination rooms, and medical equipment. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Options

  • AImplement a lead scoring model to prioritize patient appointment scheduling.
  • BDefine business closures to account for public holidays and nonoperational days.
  • CConfigure work hours to reflect individual schedules of healthcare professionals.
  • DConfigure the Case management module to track patient appointment histories.

How the community answered

(16 responses)
  • A
    19% (3)
  • B
    75% (12)
  • D
    6% (1)

Explanation

You've hit your limit · resets 4am (America/New_York)

Topics

#service scheduling#work hours#business closures#multi-location resource management

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