Microsoft
MB-230 · Question #139
You are a Dynamics 365 Customer Service administrator. You are creating a customer service schedule. You need to ensure that the schedule shows the correct time zone for available customer service…
The correct answer is A. Set the time zone in each customized schedule. https://docs.microsoft.com/en-us/dynamics365/customer-service/create-customer-service- schedule-define-work-hours
implement scheduling
Question
You are a Dynamics 365 Customer Service administrator. You are creating a customer service schedule. You need to ensure that the schedule shows the correct time zone for available customer service hours. What should you do?
Options
- ASet the time zone in each customized schedule.
- BAllow the system to automatically convert to each user's time zone when a user signs in.
- CSet the time zone in Dynamics 365 personal options.
- DSet the time zone to GMT (Coordinated Universal Time) to enable conversion when you sign in.
How the community answered
(19 responses)- A79% (15)
- B5% (1)
- C5% (1)
- D11% (2)
Explanation
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-customer-service- schedule-define-work-hours
Topics
#customer service schedule#time zone#business hours#schedule configuration
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