You are a Dynamics 365 Customer Service administrator. You are configuring a case dashboard. You need to filter the dashboard to show only escalated cases and cases that are marked as Request. Which f

The correct answer is C. Global. https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-

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Question

You are a Dynamics 365 Customer Service administrator. You are configuring a case dashboard. You need to filter the dashboard to show only escalated cases and cases that are marked as Request. Which filter should you use?

Options

ATimeframe
BPriority
CGlobal
DVisual

How the community answered

(44 responses)

A
11% (5)
B
7% (3)
C
77% (34)
D
5% (2)

Explanation

https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-

Topics

#case dashboard#global filter#escalated cases#dashboard filtering

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