MB-230 · Question #366
A company uses Dynamics 365 Customer Service. Agents note that when a customer calls, they are unable to view all activities associated with the customer and the customer's company. Agents must be…
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Question
A company uses Dynamics 365 Customer Service. Agents note that when a customer calls, they are unable to view all activities associated with the customer and the customer's company. Agents must be able to view tasks, appointments, phone calls, emails, notes, and system and user posts. You create a model-driven app to display the information. You need to configure the model-driven app main form. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- AUse a Timeline control.
- BSet the Regarding column to the Account table.
- CUse a card form.
- DSet the Regarding column to the Contact table.
- EUse a Quick view control.
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