Microsoft
MB-230 · Question #334
MB-230 Question #334: Real Exam Question with Answer & Explanation
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Question
A company is implementing Omnichannel for Dynamics 365 Customer Service. The company's requirements are: - Live chat must be available through Omnichannel for cases only. - High-priority cases must automatically be sent to the next available agent. - Lower-priority cases must wait to be picked up by an agent. - All work must be distributed evenly with no other conditions. You need to select the setup that meets the requirements. Which setup should you select?
Options
- Aone workstream and one routing rule
- Btwo workstreams and two routing rules per workstream
- Cone workstream and two routing rules
- Dtwo workstreams and one routing rule per workstream
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