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Microsoft

MB-230 · Question #359

A company uses Dynamics 365 Customer Service. Customer Service workspaces must have custom navigation that meets the following requirements: - An application must be opened as an anchor tab in the app

The correct answer is A. session templates in Customer Service admin center D. session templates in App Profile Manager. You've hit your limit · resets 4am (America/New_York)

implement multi-session experiences for Customer Service

Question

A company uses Dynamics 365 Customer Service. Customer Service workspaces must have custom navigation that meets the following requirements:

  • An application must be opened as an anchor tab in the application tab

panel.

  • Three additional application tabs must be opened when a session

begins.

  • The default mode of the communication panel must be set to Docked.

You need to determine which tool and feature to use to meet all requirements. Which two tools/features should you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Options

  • Asession templates in Customer Service admin center
  • Bapplication tab templates in App Profile Manager
  • Capplication tab templates in Customer Service admin center
  • Dsession templates in App Profile Manager

How the community answered

(57 responses)
  • A
    75% (43)
  • B
    9% (5)
  • C
    16% (9)

Explanation

You've hit your limit · resets 4am (America/New_York)

Topics

#session templates#application tab templates#Customer Service workspace#App Profile Manager

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